Privacy Policy

At BMW Workshop Manuals ("we", "our", or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website.

By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect both personal and non-personal information from you in several ways:

A. Information You Provide to Us

When you:

  • Make a purchase

  • Create an account

  • Contact us via email or web forms

  • Subscribe to our newsletter

We may collect:

  • Full name

  • Email address

  • Billing address

  • Payment details (processed securely by third-party providers)

  • Order history

  • IP address (for fraud prevention and analytics)

B. Information Collected Automatically

When you visit our site, we automatically collect certain data, including:

  • Browser type and version

  • Operating system

  • IP address and location (approximate)

  • Referring/exit pages

  • Date/time of access

  • Pages viewed and interaction data (clicks, scrolls, downloads)

This data is collected through cookies and analytics tools such as Google Analytics and is used for site optimization, diagnostics, and marketing.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process orders and deliver digital products

  • To provide customer support

  • To personalize your experience on our website

  • To send transaction emails (order confirmations, password resets)

  • To send optional newsletters or product updates (only with your consent)

  • To analyze traffic and improve our website and offerings

  • To detect and prevent fraud, abuse, or security threats

  • To comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These cookies may:

  • Remember your login information

  • Keep your cart items saved

  • Measure website performance

  • Deliver relevant advertisements

You can control or delete cookies through your browser settings. Note: disabling cookies may affect some site functionality.

4. Sharing and Disclosure of Your Information

We do not sell or rent your personal information. We only share your data with third parties when necessary to operate our business or comply with legal requirements.

We may share information with:

  • Payment processors (e.g., PayPal, Stripe) to process your purchases securely

  • Cloud hosting services (e.g., AWS, Google Cloud) for website and file delivery

  • Email service providers (e.g., Mailchimp, Sendinblue) for communications

  • Analytics providers (e.g., Google Analytics) for website optimization

  • Authorities or regulators, when required by law or to protect our rights

All third parties are contractually obligated to handle your data securely and only for the purposes for which it was shared.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

Under GDPR (European Union):

  • Right to access the data we hold about you

  • Right to correct inaccurate information

  • Right to delete your data ("right to be forgotten")

  • Right to restrict or object to processing

  • Right to data portability

  • Right to withdraw consent at any time

Under CCPA/CPRA (California):

  • Right to know what personal data we collect

  • Right to request deletion of your data

  • Right to opt-out of the sale or sharing of personal data (we do not sell your data)

  • Right to non-discrimination for exercising your rights

To exercise any of these rights, email us at privacy@yourwebsite.com. We may need to verify your identity before processing your request.

6. Data Retention

We retain your personal information only as long as necessary:

  • For order history and customer support: up to 7 years

  • For legal and accounting purposes: as required by law

  • For newsletter subscriptions: until you unsubscribe

You may request account deletion or data removal at any time.

7. Security Measures

We take reasonable technical and organizational precautions to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

These include:

  • HTTPS encryption on all pages

  • Secure server infrastructure

  • Firewall and anti-malware systems

  • Strong access controls and password policies

However, no system is 100% secure. By using our services, you acknowledge the inherent risks of data transmission over the internet.

8. Third-Party Links

Our website may contain links to external websites (e.g., YouTube, affiliate partners). We are not responsible for their privacy practices or content. Please review their policies before providing any personal data.

9. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect or store data from anyone under this age. If you believe a child has submitted personal information, please contact us immediately for removal.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Significant changes will be communicated via email or site notification.